Privacy Policy

Effective Date: January 1, 2020

At The SoloCEOs (referred to as “Company,” “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of the personal data you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our websites: soloceos.com, thesoloceos.com, and soloceosummit.com (collectively, the “Sites”) or use our services, including training, networking, coaching, and event registration (collectively, the “Services”).

By accessing or using the Sites or Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2.1 Information We Collect

We collect both personally identifiable information (“Personal Data”) and non-personally identifiable information from you when you visit our Sites or use our Services. The types of information we collect include:

Personal Data:

Contact Information: name, email address, phone number
Payment Information: payment details (processed through third-party service Shopify)
Demographic Information: location, age (if applicable)
User-Generated Content: comments, reviews, and other feedback submitted by users

Non-Personal Data:

Browsing Information: IP address, browser type, device information, pages visited, referring/exit pages, date and time of access, and other browsing activity collected through cookies and similar technologies.

We may collect this information through various methods, including forms, cookies, analytics tools, and third-party services such as Google Analytics and Facebook Pixel.

2.2 How We Use Your Information

We use the information we collect to provide, maintain, and improve our Sites and Services. Specifically, we may use your information for the following purposes:

Service Delivery and User Experience:

To provide and manage your access to the Sites and Services, including class registrations, event participation, and coaching sessions.
To respond to your inquiries and requests, and provide customer support.
To process payments for services and products purchased through our Sites.

Communication:

To send administrative information such as changes to our terms, conditions, and policies.
To send you newsletters, promotional content, and marketing materials (with your consent), as well as updates on upcoming events or new services.

Analytics and Improvement:

To monitor and analyze usage and trends to improve the functionality and user experience of our Sites and Services.
To conduct research and aggregate data for statistical analysis (this data is anonymized and does not identify individual users).

Legal Compliance and Protection:

To comply with legal obligations, resolve disputes, enforce our policies, and protect our rights and the rights of our users.

2.3 Legal Basis for Processing (for GDPR Compliance)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the information we collect and the specific context in which we collect it.

We may process your Personal Data based on the following legal grounds:

Your Consent: We will seek your consent before processing your data for certain activities, such as sending marketing materials. You have the right to withdraw your consent at any time.
Contractual Obligations: We process your Personal Data to fulfill a contract, such as providing you with access to paid coaching services or events.
Legal Compliance: We may be required to process your data to comply with legal obligations or requests from law enforcement.
Legitimate Interests: We may process your data when it is necessary for our legitimate business interests, such as improving the Sites and Services, provided that these interests are not overridden by your privacy rights.

2.4 Sharing of Your Information

We do not sell your Personal Data to third parties. However, we may share your information with third-party service providers or partners to perform certain business functions, including:

Payment Processing: We share payment information with Shopify, our third-party payment processor, to process your transactions.
Analytics and Marketing Tools: We use third-party analytics tools, such as Google Analytics and Facebook Pixel, to track user activity and marketing effectiveness.
Business Operations: We may share your data with trusted partners or contractors who assist in delivering our services, such as event planners or web developers, under strict confidentiality agreements.

We may also disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas or court orders, or to protect our rights or the safety of others.

2.5 Data Retention

We will retain your Personal Data for as long as necessary to provide you with the Services or to fulfill the purposes outlined in this Privacy Policy. We may also retain your information for the period required to comply with our legal obligations, resolve disputes, or enforce our agreements.

When your data is no longer necessary for these purposes, we will securely delete or anonymize it.

2.6 Cookies and Tracking Technologies

Our Sites use cookies and similar tracking technologies (e.g., web beacons, tags) to collect browsing information. Cookies are small data files stored on your device that allow us to remember your preferences, improve your user experience, and track site usage.

Types of Cookies We Use:

Analytical Cookies: These cookies help us understand how visitors interact with our Sites by collecting and reporting information anonymously (e.g., Google Analytics).
Marketing Cookies: These cookies track your browsing habits to deliver targeted advertising based on your interests (e.g., Facebook Pixel).
Functional Cookies: These cookies enhance the performance and functionality of our Sites, such as remembering your preferences and settings.

You can manage your cookie preferences by adjusting your browser settings or by using the cookie consent banner on our Sites. However, please note that disabling certain cookies may affect your ability to use certain features of the Sites.

2.7 Your Rights Regarding Your Data

As a user, you have certain rights regarding your Personal Data. These rights may vary depending on your location, but typically include:

Access and Correction:

You have the right to access the Personal Data we hold about you and to request corrections to any inaccuracies.

Deletion (Right to be Forgotten):

You may request that we delete your Personal Data when it is no longer needed for the purposes for which it was collected, subject to legal retention requirements.

Data Portability:

You may request a copy of your Personal Data in a structured, commonly used, and machine-readable format.

Restriction and Objection:

You have the right to restrict the processing of your Personal Data or to object to certain processing activities, such as direct marketing.

Opting Out of Marketing:

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us at ceo@thesoloceos.com.

California Privacy Rights (CCPA):

If you are a California resident, you may have additional rights under the CCPA, including the right to know what personal information is being collected and the right to request that we not sell your data. We do not sell personal information. For CCPA-specific requests, please contact us.

To exercise any of your rights, please contact us at ceo@thesoloceos.com. We will respond to your request within a reasonable time frame and in accordance with applicable law.

2.8 Data Security

We take the security of your Personal Data seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or alteration. These measures include secure encryption protocols, regular security audits, and restricted access to your data.

However, no data transmission over the internet or storage system is completely secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

2.9 Children’s Privacy

Our Sites and Services are not intended for individuals under the age of 18, and we do not knowingly collect Personal Data from children. If we learn that we have collected Personal Data from a child under the age of 18, we will take steps to delete that information from our servers. If you believe that we may have collected data from a child, please contact us at ceo@thesoloceos.com.

2.10 International Data Transfers

If you are located outside the United States and provide Personal Data to us, please note that your information will be transferred to, stored, and processed in the United States, where our servers and central databases are operated. The data protection laws in the United States may differ from those in your country. By using our Sites and Services, you consent to the transfer of your data to the United States.

2.11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

2.12 Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

The SoloCEOs
Chicago, IL
Email: ceo@thesoloceos.com